Automating security alert management with a production-grade Jira Forge application

See how Opcito replaced manual Jira workflows with a fully automated, bidirectional Forge integration for a cybersecurity SaaS platform.

Engagement details

Opcito partnered with a cybersecurity SaaS company whose threat intelligence platform was generating hundreds of daily alerts, each requiring manual Jira ticket creation and reconciliation. As alert volumes grew, the manual workflow became a bottleneck with no audit trail, no bidirectional sync, and no self-service onboarding for new customers. Opcito built a production-grade Jira Forge application that automates the full alert lifecycle, isolates multi-tenant data by default, and gives customers a self-service interface to manage their own integration.

Technologies

• Atlassian Forge
• @forge/bridge
• @forge/kvs
• Node.js 22.x
• TypeScript
• Forge SQL (MySQL / TiDB)
• React Custom UI
• HMAC Validation

Benefits

• Full alert lifecycle automation with zero manual ticket creation or reconciliation
• Zero infrastructure overhead with hosting, scaling, and security managed by Forge
• Automatic per-customer data isolation with no code changes required at scale
• Compliance-ready audit logging with complete before and after state capture
• Future-proof foundation built on Atlassian Forge with CI/CD across isolated environments